Call Center Manager Resume Example (Verizon Wireless)
Service operations manager resume Advice for College Application
ABC COMMUNITY COLLEGE, Sometown, MA, 9/93 to 5/97 Earned 28 credits; concentration in business studies Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety (ServSafe). Met or exceeded all sales targets despite increased competition presented by the opening of two new local delis. Introduced training programs that enhanced employee performance and helped build a motivated workforce. Home: Cell: Dedicated customer service manager with 15 years of experience in "big box" retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Reduced staff turnover by 15 in 2007, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs. Elevated store's guest-satisfaction index from 86 to 92 within two years; ensured the swift resolution of customer issues to preserve customer loyalty. Increased diversity awareness and focus by partnering with HR to facilitate Diversity Training for employees and Field Service Marketing VP and team. Spearheaded diversity staffing programs to comply with corporate objectives.
Managed 30 accounts daily operations and problem resolution. Represented customer needs to post-sales support teams and applicable organizations. Performed technical support, troubleshooting, resolution, field service scheduling and dispatching. Maintained data for monitoring and polling customer devices remotely.
Call center manger resume
Managed project to reduce number of financially held orders. Contributed to quarterly revenue by booking Customer. Service Orders to meet forecast for device adds which are monitored remotely in the customer environment.
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